I'm currently the Product Design Manager for Business Lending at NAB, where I lead a talented team of designers to research, design, and develop solutions that enhance the experiences of business bankers and our valued customers.
Before joining NAB, I led experience design at Zendesk, shaping the centralized Admin Center. This involved reimagining team, role, and group management, along with privacy controls, to provide a seamless and secure experience.
Earlier, I co-founded and directed the design for REA Group's financial services partnership with NAB, which launched as realestate.com.au Home Loans, a service integrating property search with tailored financing options.